Right of Withdrawal

The offer of this online shop is proposed by the company Crearreda SRL.

In accordance with the current regulations on electronic commerce and distance contracts, the following information is provided:

Company identification

Crearreda SRL

Via Calabria 6, 20098, San Giuliano Milanese (MI)

Phone: +39029880899

Presentation of the essential characteristics of the goods and services offered. Indication of the total price to be paid for the goods and services offered in euros, including taxes for EU countries. For countries outside the European Union, prices are shown excluding taxes. The prices shown do not include the contribution for shipping costs.

Indication of payment, delivery or execution methods.

Existence of a right of withdrawal.

Duration of validity of the offer and price.

The client declares to have read all the above information and general conditions of sale, before placing the order.

The customer, before placing the order of the product, declares that the purchase of said product has no direct relationship with his professional activity, being their acqu histo intended for personal use.

As a consumer, the customer therefore has specific rights that could be called into question if the products purchased in the online shop had a direct link with their professional activity.

He also declares to have the legal capacity to commit title according to the provisions of these general conditions. 

Right of Withdrawal

The offer of this online shop is proposed by the company Crearreda SRL.

In accordance with the current regulations on electronic commerce and distance contracts, the following information is provided:

Company identification

Crearreda SRL

Via Calabria 6, 20098, San Giuliano Milanese (MI)

Phone: +39029880899

Presentation of the essential characteristics of the goods and services offered. Indication of the total price to be paid for the goods and services offered in euros, including taxes for EU countries. For countries outside the European Union, prices are shown excluding taxes. The prices shown do not include the contribution for shipping costs.

Indication of payment, delivery or execution methods.

Existence of a right of withdrawal.

Duration of validity of the offer and price.

The client declares to have read all the above information and general conditions of sale, before placing the order.

The customer, before placing the order of the product, declares that the purchase of said product has no direct relationship with his professional activity, being their acqu histo intended for personal use.

As a consumer, the customer therefore has specific rights that could be called into question if the products purchased in the online shop had a direct link with their professional activity.

He also declares to have the legal capacity to commit title according to the provisions of these general conditions. 

1 - Object

These general conditions of sale have as their object the definition of the rights and obligations of the parties in the context of a distance sale of goods offered in the online store by Crearreda SRL.

1 - Object

These general conditions of sale have as their object the definition of the rights and obligations of the parties in the context of a distance sale of goods offered in the online store by Crearreda SRL.

2 - Territory and coverage of the offer

This version of the general conditions of sale refers exclusively to sales made to consumers having their domicile or residence in Italy.

2 - Territory and coverage of the offer

This version of the general conditions of sale refers exclusively to sales made to consumers having their domicile or residence in Italy.

3 - Contractual documents

The photographs illustrating the products on the Site do not fall within the contractual field. In case of errors or alterations resulting from the processing of these photographs, the responsibility will not fall on Crearreda SRL.

3 - Contractual documents

The photographs illustrating the products on the Site do not fall within the contractual field. In case of errors or alterations resulting from the processing of these photographs, the responsibility will not fall on Crearreda SRL.

4 - Order reception

Any order form signed by the validation click constitutes an irrevocable commitment of the customer which can be called into question only in the cases provided for by this contract in the articles" Law of withdrawal "and" Execution of the order ".

4 - Order reception

Any order form signed by the validation click constitutes an irrevocable commitment of the customer which can be called into question only in the cases provided for by this contract in the articles" Law of withdrawal "and" Execution of the order ".

5 - Order acceptance

The conclusion of the contract will take place only upon confirmation of the order by Crearreda SRL.

The customer will receive by e-mail a notification of receipt showing the order confirmation with all the elements of the contract (products ordered, prices, delivery dates, shipping costs, ...)

Crearreda SRL reserves the p Possibility of not confirming an order for any reason relating in particular to a product supply problem, or to a problem concerning the order received.

5 - Order acceptance

The conclusion of the contract will take place only upon confirmation of the order by Crearreda SRL.

The customer will receive by e-mail a notification of receipt showing the order confirmation with all the elements of the contract (products ordered, prices, delivery dates, shipping costs, ...)

Crearreda SRL reserves the p Possibility of not confirming an order for any reason relating in particular to a product supply problem, or to a problem concerning the order received.

6 - Availability of products

The offers contained in this site will be valid as long as the products listed remain online and while stocks last.

6 - Availability of products

The offers contained in this site will be valid as long as the products listed remain online and while stocks last.

7 - Prices - Invoice

Prices are in Euros.

The guaranteed price at the buyer is the one published on the Site at the time of sending.

The purchase price is fixed and definitive. It does not include the delivery costs invoiced separately, which will be indicated in the order confirmation.

For a delivery in the European Union, the prices include VAT applicable on the day of the order. Therefore, VAT included is indicated.

No other customs duties or VAT will be payable for a delivery within the European Union. Any change in the applicable rate may affect the sale price of the products in the catalog.

For a delivery outside the European Union, the customer will have to pay customs duties, VAT or other taxes relating to the importation of the products in the country where the delivery will be made.

Formalities related are solely the responsibility of the customer, unless otherwise indicated. The customer is solely responsible for verifying the import possibilities of the ordered products with regard to the law of the territory of the country of delivery.

The invoice is not will be sent to the customer. You can download it directly from your account on the website.

7 - Prices - Invoice

Prices are in Euros.

The guaranteed price at the buyer is the one published on the Site at the time of sending.

The purchase price is fixed and definitive. It does not include the delivery costs invoiced separately, which will be indicated in the order confirmation.

For a delivery in the European Union, the prices include VAT applicable on the day of the order. Therefore, VAT included is indicated.

No other customs duties or VAT will be payable for a delivery within the European Union. Any change in the applicable rate may affect the sale price of the products in the catalog.

For a delivery outside the European Union, the customer will have to pay customs duties, VAT or other taxes relating to the importation of the products in the country where the delivery will be made.

Formalities related are solely the responsibility of the customer, unless otherwise indicated. The customer is solely responsible for verifying the import possibilities of the ordered products with regard to the law of the territory of the country of delivery.

The invoice is not will be sent to the customer. You can download it directly from your account on the website.

8 - Payment

the order payment of the consideration is due from the moment of the order.

The customer undertakes to pay the agreed price for the product ordered on the Site (price of the products and transport) as well as to pay or have to pay, if necessary, and this directly to the courier or transporter, customs taxes, VAT or other taxes relating to the importation of products in the countries where the delivery will take place.

The customer pays the order:

1) By credit card as proposed on the Site.

The customer guarantees Crearreda SRL. to have the necessary authorizations for the Paypal or Amazon Pay payment methods when ordering.

2) or by bank transfer in favor of Crearreda SRL.

In case of non-receipt by Crearreda SRL. of the transfer within 10 days following the confirmation of the order, Crearreda SRL. reserves the right to cancel the order. Bank details are provided when ordering.

3) or by Paypal or Amazon Pay

The customer guarantees Crearreda SRL. that he has the necessary authorizations to use the Paypal or Amazon Pay payment method when ordering.

8 - Payment

the order payment of the consideration is due from the moment of the order.

The customer undertakes to pay the agreed price for the product ordered on the Site (price of the products and transport) as well as to pay or have to pay, if necessary, and this directly to the courier or transporter, customs taxes, VAT or other taxes relating to the importation of products in the countries where the delivery will take place.

The customer pays the order:

1) By credit card as proposed on the Site.

The customer guarantees Crearreda SRL. to have the necessary authorizations for the Paypal or Amazon Pay payment methods when ordering.

2) or by bank transfer in favor of Crearreda SRL.

In case of non-receipt by Crearreda SRL. of the transfer within 10 days following the confirmation of the order, Crearreda SRL. reserves the right to cancel the order. Bank details are provided when ordering.

3) or by Paypal or Amazon Pay

The customer guarantees Crearreda SRL. that he has the necessary authorizations to use the Paypal or Amazon Pay payment method when ordering.

9 - Non-payment - Retention of title

The ordered products remain the property of Crearreda SRL. until the final and full payment of their price pursuant to law n ° 80 335 of 12 May 1980. Crearreda SRL. reserves the right to claim the ordered products in case of non-payment.

In this hypothesis and at the request of Crearreda SRL., the customer is undertakes to return any unpaid product, at its own expense.

9 - Non-payment - Retention of title

The ordered products remain the property of Crearreda SRL. until the final and full payment of their price pursuant to law n ° 80 335 of 12 May 1980. Crearreda SRL. reserves the right to claim the ordered products in case of non-payment.

In this hypothesis and at the request of Crearreda SRL., the customer is undertakes to return any unpaid product, at its own expense.

10 - Transfer of Risks

The risk is transferred upon delivery of the product to the address indicated by the customer.

In the withdrawal period referred to in Article 15, the customer is responsible for the object as custodian. In case of damage or destruction of the product during the custody of the customer, the latter will suffer all the consequences.

10 - Transfer of Risks

The risk is transferred upon delivery of the product to the address indicated by the customer.

In the withdrawal period referred to in Article 15, the customer is responsible for the object as custodian. In case of damage or destruction of the product during the custody of the customer, the latter will suffer all the consequences.

11 - Execution of the order

The order will be executed within the terms specified on the Site and upon acceptance of the order by Crearreda SRL. and in any case in the 30 days following the confirmation of the order subject to the availability of the ordered product and subject to specific agreement between the parties.

In case of breaking out of stock or unavailability of the ordered product, Crearreda SRL. undertakes to inform the customer as soon as possible and to specify an availability term.

The customer will confirm his choice by e-mail, ie wait the availability of the product or request a refund.

11 - Execution of the order

The order will be executed within the terms specified on the Site and upon acceptance of the order by Crearreda SRL. and in any case in the 30 days following the confirmation of the order subject to the availability of the ordered product and subject to specific agreement between the parties.

In case of breaking out of stock or unavailability of the ordered product, Crearreda SRL. undertakes to inform the customer as soon as possible and to specify an availability term.

The customer will confirm his choice by e-mail, ie wait the availability of the product or request a refund.

12 - Delivery

The geographical area of delivery corresponds to the geographical area covered by the offer.

The products are delivered to the address indicated by the customer.

The delivery is considered to have been made from the moment the product is delivered to conveyor.

The delivery document issued by the carrier, signed by the customer upon delivery of the product will constitute proof of the transport and release of the goods.

Upon delivery, the customer must check the content, compliance and status of the product (s).

In the event of delays, breakdowns, total or partial losses or other problems, the customer has the right to appeal to the carrier without the responsibility of Crearreda SRL. being ever taken into question.

Therefore, upon delivery, Crearreda SRL. instructs the customer to check the status of the products delivered before signing the acknowledgment of receipt of the package.

If he finds anomalies, he must refuse the delivery of the products or put in writing his reservations, detailed and dated. These reservations must be confirmed to the carrier by registered letter with acknowledgment of receipt in the three (3) working days following the delivery of the products A copy will be sent to Crearreda SRL.

Thus, orders sent from Monday to Thursday will be shipped the next day, orders sent on Friday will be shipped on Monday.

12 - Delivery

The geographical area of delivery corresponds to the geographical area covered by the offer.

The products are delivered to the address indicated by the customer.

The delivery is considered to have been made from the moment the product is delivered to conveyor.

The delivery document issued by the carrier, signed by the customer upon delivery of the product will constitute proof of the transport and release of the goods.

Upon delivery, the customer must check the content, compliance and status of the product (s).

In the event of delays, breakdowns, total or partial losses or other problems, the customer has the right to appeal to the carrier without the responsibility of Crearreda SRL. being ever taken into question.

Therefore, upon delivery, Crearreda SRL. instructs the customer to check the status of the products delivered before signing the acknowledgment of receipt of the package.

If he finds anomalies, he must refuse the delivery of the products or put in writing his reservations, detailed and dated. These reservations must be confirmed to the carrier by registered letter with acknowledgment of receipt in the three (3) working days following the delivery of the products A copy will be sent to Crearreda SRL.

Thus, orders sent from Monday to Thursday will be shipped the next day, orders sent on Friday will be shipped on Monday.

13 - Major force

Explicitly considered as cases of force majeure, in addition to those normally considered by the jurisprudence of Courts and Tribunals, - total or partial strikes, internal or external to the company, blocking of means of transport or supply for any reason, governmental or legal restrictions, computer failures, blocking of telecommunications including networks and in particular the internet.

In the event of force majeure, the execution of the order will be suspended, initially, in full right.

If after a period of three (3) months, the parties ascertain the persistence of the case of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties. </ p>

13 - Major force

Explicitly considered as cases of force majeure, in addition to those normally considered by the jurisprudence of Courts and Tribunals, - total or partial strikes, internal or external to the company, blocking of means of transport or supply for any reason, governmental or legal restrictions, computer failures, blocking of telecommunications including networks and in particular the internet.

In the event of force majeure, the execution of the order will be suspended, initially, in full right.

If after a period of three (3) months, the parties ascertain the persistence of the case of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties. </ p>

14 - Collection of products in case of absence of the customer

In case of absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address indicated by the customer. The products must be collected at the address and in the manner indicated by the carrier.

In case of non-collection within the deadline set by the carrier, the products will be returned to Crearreda SRL. who reserves the right to reimburse the price of the products, leaving the shipping costs to be paid by the customer.

14 - Collection of products in case of absence of the customer

In case of absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address indicated by the customer. The products must be collected at the address and in the manner indicated by the carrier.

In case of non-collection within the deadline set by the carrier, the products will be returned to Crearreda SRL. who reserves the right to reimburse the price of the products, leaving the shipping costs to be paid by the customer.

15 - Complaints

Complaints for non-compliance of the product (s) delivered with the order must be sent by e-mail directly to Crearreda SRL., immediately after receipt.

In the event of an error relating to the product, the customer undertakes to return said product or the products concerned to Crearreda SRL. within 7 days of receipt, provided they are returned unopened, in their original condition and packaging with accompanying documents.

Una once the product has been received in the correct form and manner, Crearreda SRL. will return the product initially ordered at its own expense.

15 - Complaints

Complaints for non-compliance of the product (s) delivered with the order must be sent by e-mail directly to Crearreda SRL., immediately after receipt.

In the event of an error relating to the product, the customer undertakes to return said product or the products concerned to Crearreda SRL. within 7 days of receipt, provided they are returned unopened, in their original condition and packaging with accompanying documents.

Una once the product has been received in the correct form and manner, Crearreda SRL. will return the product initially ordered at its own expense.

16 - Right of withdrawal

16.1

Crearreda SRL. consider that all customers not satisfied with the products ordered must have the right of withdrawal, without penalties and in the best conditions.

According to article on the right of withdrawal 64 Legislative Decree 206/2005 the legal period for exercising the right of withdrawal is 14 working days from the day of receipt of the goods by the consumer if the information obligations have been met.

If this deadline expires on a Saturday, Sunday or a public holiday or non-working day, it will be extended until the first following working day .

The customer who returns the product in exercising his right of withdrawal is entitled to a refund of the price of the product (s) ordered and the shipping costs for the outward journey. di Crearreda SRL, the customer who has exercised the right of withdrawal can however opt for an exchange or a credit note.

16.2

To exercise the right of withdrawal, Crearreda SRL. advises the customer to contact Customer Service at n ° + 399880899 or by e-mail at eshop@crearreda.com, who will provide confirmation of the declaration of withdrawal to your e-mail address.

The right of withdrawal can be exercised without the need to justify it.

The refund will be made within a maximum of 14 days from the day of acknowledgment of the intention to exercise the right of withdrawal and according to the type of payment used for the order.

To facilitate the execution of your request and speed up refund times, we recommend that you send us the return slip with all the requested information.

Products must be returned to the following address:

Company identification

Crearreda SRL

Via Calabria 6, 20098, San Giuliano Milanese (MI)

Phone: +39029880899

The shipping costs for returning the product are charged to the customer, except in the event of non-compliance or hidden defects in the product.

16.3

If the right of withdrawal is used for only a part of the order, only the price of the returned products will be refunded.

In the event of partial withdrawal of the order, the customer who benefited from free shipping during the initial order for exceeding a minimum order value, may be charged for shipping costs corresponding to the order placed if the latter is of a lower value than the minimum purchase required to obtain free shipping.

16 - Right of withdrawal

16.1

Crearreda SRL. consider that all customers not satisfied with the products ordered must have the right of withdrawal, without penalties and in the best conditions.

According to article on the right of withdrawal 64 Legislative Decree 206/2005 the legal period for exercising the right of withdrawal is 14 working days from the day of receipt of the goods by the consumer if the information obligations have been met.

If this deadline expires on a Saturday, Sunday or a public holiday or non-working day, it will be extended until the first following working day .

The customer who returns the product in exercising his right of withdrawal is entitled to a refund of the price of the product (s) ordered and the shipping costs for the outward journey. di Crearreda SRL, the customer who has exercised the right of withdrawal can however opt for an exchange or a credit note.

16.2

To exercise the right of withdrawal, Crearreda SRL. advises the customer to contact Customer Service at n ° + 399880899 or by e-mail at eshop@crearreda.com, who will provide confirmation of the declaration of withdrawal to your e-mail address.

The right of withdrawal can be exercised without the need to justify it.

The refund will be made within a maximum of 14 days from the day of acknowledgment of the intention to exercise the right of withdrawal and according to the type of payment used for the order.

To facilitate the execution of your request and speed up refund times, we recommend that you send us the return slip with all the requested information.

Products must be returned to the following address:

Company identification

Crearreda SRL

Via Calabria 6, 20098, San Giuliano Milanese (MI)

Phone: +39029880899

The shipping costs for returning the product are charged to the customer, except in the event of non-compliance or hidden defects in the product.

16.3

If the right of withdrawal is used for only a part of the order, only the price of the returned products will be refunded.

In the event of partial withdrawal of the order, the customer who benefited from free shipping during the initial order for exceeding a minimum order value, may be charged for shipping costs corresponding to the order placed if the latter is of a lower value than the minimum purchase required to obtain free shipping.

17 - Nominative information

The computerized processing of information, including the management of the e-mail addresses of users of the site, was the subject of a declaration to the CNIL registered under number 1184545. This is done in accordance with the provisions of Law No. 78-17 of January 6, 1978.

The nominative information requested from the customer is essential for the '' processing and forwarding of orders, creation of invoices and any warranty contracts. For this purpose, such information may be disclosed to the contractual partners of Crearreda SRL.

The customer can object to such communication and in accordance with the law "computer science and freedom" (law of January 6, 1978), makes use of the right of access, modification, rectification and cancellation of data concerning him by contacting Crearreda SRL.

To avoid any attempt of fraud, Crearreda SRL may ask you for proof of your identity, of your domicile.

17 - Nominative information

The computerized processing of information, including the management of the e-mail addresses of users of the site, was the subject of a declaration to the CNIL registered under number 1184545. This is done in accordance with the provisions of Law No. 78-17 of January 6, 1978.

The nominative information requested from the customer is essential for the '' processing and forwarding of orders, creation of invoices and any warranty contracts. For this purpose, such information may be disclosed to the contractual partners of Crearreda SRL.

The customer can object to such communication and in accordance with the law "computer science and freedom" (law of January 6, 1978), makes use of the right of access, modification, rectification and cancellation of data concerning him by contacting Crearreda SRL.

To avoid any attempt of fraud, Crearreda SRL may ask you for proof of your identity, of your domicile.

18 - Electronic signature

The“ validation click ”constitutes an electronic signature.

This electronic signature has the same value between the parties as a handwritten signature.

18 - Electronic signature

The“ validation click ”constitutes an electronic signature.

This electronic signature has the same value between the parties as a handwritten signature.

19 - Evidence

The computer registers, kept in the computer systems of Crearreda SRL in reasonable security conditions, will be considered as proof of the communications, orders and payments made between the parties.

The archiving of order forms and invoices is performed on a reliable and durable medium that can be presented as a test.

19 - Evidence

The computer registers, kept in the computer systems of Crearreda SRL in reasonable security conditions, will be considered as proof of the communications, orders and payments made between the parties.

The archiving of order forms and invoices is performed on a reliable and durable medium that can be presented as a test.

20 - Intellectual property

Crearreda SRL is the owner of the intellectual property rights of the site and the right to disseminate the elements contained in the catalog of the online store and, in particular, of the photographs for which he has obtained the necessary authorizations from the persons concerned.

Consequently, the partial or total reproduction, on any type of support, of the elements that make up the site and the catalog, their use as well as their transfer to third parties are formally prohibited.

20 - Intellectual property

Crearreda SRL is the owner of the intellectual property rights of the site and the right to disseminate the elements contained in the catalog of the online store and, in particular, of the photographs for which he has obtained the necessary authorizations from the persons concerned.

Consequently, the partial or total reproduction, on any type of support, of the elements that make up the site and the catalog, their use as well as their transfer to third parties are formally prohibited.

21 - Integrity of the contract

These general conditions of sale constitute the entirety of the obligations of the parties.

No other general or particular conditions communicated by the customer may be inserted or departed from these general conditions.

21 - Integrity of the contract

These general conditions of sale constitute the entirety of the obligations of the parties.

No other general or particular conditions communicated by the customer may be inserted or departed from these general conditions.

23 - Nullity

If one or more provisions of these general conditions are considered invalid or declared as such in application of a law, regulation or following a final decision taken by a jurisdiction competent, the other provisions will retain all their strength and value.

23 - Nullity

If one or more provisions of these general conditions are considered invalid or declared as such in application of a law, regulation or following a final decision taken by a jurisdiction competent, the other provisions will retain all their strength and value.

24 - Contentious

This contract is governed by French law, both in terms of substance and in terms of form.

In the event of a dispute and in the absence of an amicable agreement reached between the parties, the formal jurisdiction is assigned to the courts of the registered office of Crearreda SRL, despite an appeal under guarantee and a plurality of defendants, also for the procedures for direct or for conservative procedures for direct or on request.

24 - Contentious

This contract is governed by French law, both in terms of substance and in terms of form.

In the event of a dispute and in the absence of an amicable agreement reached between the parties, the formal jurisdiction is assigned to the courts of the registered office of Crearreda SRL, despite an appeal under guarantee and a plurality of defendants, also for the procedures for direct or for conservative procedures for direct or on request.