Shipping and Returns

Return Policy

The right shall be regulated by law: the client-consumer (ie a person who buys goods for purposes not related to his profession or does the purchase order form by indicating in a VAT number) has the right to terminate the purchase contract for any reason (if your product does not meet expectations, if you changed your mind, if the product arrives damaged, etc...).

To exercise this right, the customer must send Dekoidea notice within 14 working days from the date of delivery. Such notice shall be sent by e-mail to eshop@dekoidea.com, , requesting confirmation of receipt or by registered mail addressed to: Crearreda Srl, Via Calabria 6, 20098 San Giuliano Milanese (MI). Note: may not exercise the right to cancel customers who purchase with VAT.

Return Policy

The right shall be regulated by law: the client-consumer (ie a person who buys goods for purposes not related to his profession or does the purchase order form by indicating in a VAT number) has the right to terminate the purchase contract for any reason (if your product does not meet expectations, if you changed your mind, if the product arrives damaged, etc...).

To exercise this right, the customer must send Dekoidea notice within 14 working days from the date of delivery. Such notice shall be sent by e-mail to eshop@dekoidea.com, , requesting confirmation of receipt or by registered mail addressed to: Crearreda Srl, Via Calabria 6, 20098 San Giuliano Milanese (MI). Note: may not exercise the right to cancel customers who purchase with VAT.

Mode of withdrawal

The right of withdrawal is still subject to the following conditions:

  1. The purchased goods must be returned in original packaging intact and complete in all its parts, including packaging and documentation. To limit damage to the original package we recommend, whenever possible, to put it in another box. In any case, avoid the application of labels or tape directly on the packaging of the product.
  2. The expedition, until the certificate of receipt in our warehouse is under the responsibility of the customer and its load.
  3. Dekoidea not respond in any way for damage, loss or theft of returned goods without insurance.

Mode of withdrawal

The right of withdrawal is still subject to the following conditions:

  1. The purchased goods must be returned in original packaging intact and complete in all its parts, including packaging and documentation. To limit damage to the original package we recommend, whenever possible, to put it in another box. In any case, avoid the application of labels or tape directly on the packaging of the product.
  2. The expedition, until the certificate of receipt in our warehouse is under the responsibility of the customer and its load.
  3. Dekoidea not respond in any way for damage, loss or theft of returned goods without insurance.

Return merchandise

f the client-consumer has decided to exercise the right of withdrawal Dekoidea, subject to any repair costs for damage to the original packaging, will reimburse the customer the full amount paid within 14 days of the return of the goods by procedure transfer of the amount charged to the credit card or by bank transfer. In the latter case, the Buyer shall promptly provide the bank details (including IBAN code) on which a refund.

Return merchandise

f the client-consumer has decided to exercise the right of withdrawal Dekoidea, subject to any repair costs for damage to the original packaging, will reimburse the customer the full amount paid within 14 days of the return of the goods by procedure transfer of the amount charged to the credit card or by bank transfer. In the latter case, the Buyer shall promptly provide the bank details (including IBAN code) on which a refund.

Decade of the right of withdrawal

The right of withdrawal is lost in cases Dekoidea finds:

  1. The use, even partial, of the property;
  2. The lack of the outer packaging and / or internal packaging;
  3. The integral elements of the product (accessories, parts ...)
  4. Damage to the product for reasons other than transportatio

In the case above, Dekoidea will return to sender the item purchased, charging the shipping costs.

Decade of the right of withdrawal

The right of withdrawal is lost in cases Dekoidea finds:

  1. The use, even partial, of the property;
  2. The lack of the outer packaging and / or internal packaging;
  3. The integral elements of the product (accessories, parts ...)
  4. Damage to the product for reasons other than transportatio

In the case above, Dekoidea will return to sender the item purchased, charging the shipping costs.